Shipping policy
Shipping & Damaged Item Policy
Shipping Usually Takes 3-7 Business Days!
We want every candle to arrive safely and in perfect condition!
We carefully package every order to help ensure your candles arrive safely. However, if your candle arrives damaged during shipping, we are happy to make things right.
Damaged Items
If your candle arrives damaged, we offer two options at no additional cost to you:
- Full Refund: Receive a full refund for the damaged candle.
- Free Replacement: We will ship you a brand-new replacement candle completely free of charge, including shipping.
How to Report a Damaged Item
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
- Your order number.
- Clear photos of the damaged candle.
- Photos of the packaging, if possible.
Once we review your request, we will arrange your refund or free replacement.
Our Promise
Your satisfaction matters to us. We take pride in our candles and want every customer to have a wonderful experience. If something goes wrong during delivery, we will do our best to make it right.
Thank you for supporting our small business!